While we take every measure possible to ensure your items arrive to you the precise way they left our care, transit disruption, although rare, can occur.

Should your products arrive in a less than acceptable manner from damage during transit, kindly report your concerns within 14 business days for proper resolution. Be sure to include your order number, tracking number, and a clear photo of the damaged shipping box, and damaged contents inside. Please include a detail of which items were found unsatisfactory. Email the requested information to concierge@beautybyvrai.com

Domestic

Please allow 3-4 business days processing in addition to carrier transit times selected at time of purchase. Kindly excuse our delay during times of greater than expected transactions such as holidays or product launches.  

International 

Please allow 4-6 business days processing in addition to carrier transit times selected at time of purchase. Kindly excuse our delay during times of greater than expected transactions such as holidays or product launches.